Terms of Service

1. Who may use the Service

Engrama is a business tool intended for use by organizations. If you accept these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and "you" refers to it. You may use the Service only within the scope of access granted by your workspace administrator and only if you are at least 18 years old.

2. The Service

Engrama is a multi-tenant platform for managing regulated and compliance-sensitive documents. It models your organization as a connected graph of assets, attaches compliance obligations and validity periods to those assets, and stores your document files within that structure.

The Service includes AI-assisted features, such as automated document ingestion (text extraction and classification), semantic search, and a chat assistant that answers questions grounded in the documents your organization has uploaded.

3. Accounts and administration

You must provide accurate registration information, keep your credentials confidential, and notify us promptly at info@innovedgelabs.com if you suspect unauthorized use of your account. You are responsible for activity that occurs under your account.

Workspace administrators control workspace membership, roles, and therefore who can view and manage the content in a workspace. We act on the instructions of your workspace administrators for matters concerning workspace content and access.

4. Your content

You and your organization retain all rights to the documents and data you submit to the Service ("Customer Content"). We claim no ownership of Customer Content.

You grant us a limited, non-exclusive license to host, store, process, transmit, and display Customer Content solely as needed to provide, secure, and support the Service, including the AI processing described in our Privacy Policy. We do not use Customer Content to train AI models, and our AI providers are contractually restricted from using it to train theirs.

You are responsible for ensuring that you have the rights to upload your Customer Content and that it complies with applicable law.

5. AI features and outputs

AI-generated results, including extracted fields, classifications, suggested document placement, and chat answers, may be inaccurate, incomplete, or outdated. You must review AI outputs before relying on them.

The Service does not provide legal, regulatory, or other professional advice. You remain solely responsible for your organization's compliance obligations and for decisions made based on information presented by the Service.

6. Acceptable use

You agree not to:

• use the Service in violation of applicable law or to store or share content that infringes the rights of others;
• upload malicious code or content designed to disrupt the Service;
• probe, scan, or attempt to circumvent the security or tenant-isolation controls of the Service, or attempt to access another customer's data;
• reverse engineer or copy the Service, except to the extent permitted by law;
• resell or sublicense access to the Service without our prior written consent;
• place unreasonable load on the Service or interfere with its normal operation.

7. Third-party integrations

The Service offers optional integrations with third-party cloud storage providers (such as Google Drive, Microsoft OneDrive/SharePoint, and Dropbox). If you connect one, you authorize us to access the files and folders you select for the purpose of importing them. Your use of those providers is governed by their own terms, and you may disconnect an integration at any time, after which we delete the stored access credentials for it.

8. Fees and payment

Certain features of the Service require a paid subscription. Fees are stated at the time of purchase and are billed in advance on a recurring basis through our payment processor until you cancel. We may change prices with at least 30 days' notice, effective at your next billing cycle. Fees are exclusive of applicable taxes, which you are responsible for. We may suspend access for non-payment after notice.

9. Refunds

New paid subscriptions include a 30-day money-back guarantee. If the Service is not the right fit, you may request a full refund of the fees paid for your initial subscription period within 30 days of your first payment. No justification required. The guarantee applies once per workspace, to the initial subscription purchase only, and does not apply to renewals.

To request a refund, contact us within the 30-day window. Once approved, we refund the amount to your original payment method and cancel your subscription, and your access ends upon cancellation. Except where required by applicable law, fees are otherwise non-refundable.

10. Term, suspension, and termination

We may suspend access to the Service where reasonably necessary to address a material breach of these Terms, a security risk, or a legal requirement, with notice where practicable. Either party may terminate by notice to the other; you may stop using the Service and cancel your subscription at any time.

Upon termination, your access to the Service ends. For 30 days following termination, we will, upon written request, provide a reasonable export of your Customer Content. After that period, we delete Customer Content in accordance with the retention terms of our Privacy Policy.

11. Intellectual property

The Service, including its software, design, and documentation, is owned by Innovedge Labs and its licensors. We grant you a limited, non-transferable right to use it in accordance with these Terms. If you give us feedback, we may use it without obligation to you.

12. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate. We make commercially reasonable efforts to keep the Service available, but no service-level commitment applies unless agreed in a separate written agreement.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. To the maximum extent permitted by law, our aggregate liability arising out of or related to the Service is limited to the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim, or 100 Canadian dollars if you have paid no fees. Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnification

You will defend and indemnify Innovedge Labs against third-party claims arising from your Customer Content or from your use of the Service in violation of these Terms or applicable law.

15. Changes to the Service or these Terms

We may modify the Service and these Terms. If a change to these Terms is material, we will provide reasonable advance notice (for example, by email or in-app notice) before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The courts located in Toronto, Ontario have exclusive jurisdiction over disputes arising from these Terms, and the parties consent to their jurisdiction.

17. General

These Terms, together with the Privacy Policy and any separate written agreement between you and Innovedge Labs, are the entire agreement regarding the Service. If a provision is found unenforceable, the remainder stays in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale. Neither party is liable for delay or failure caused by events beyond its reasonable control.

These Terms may be made available in languages other than English for convenience; in the event of any discrepancy, the English version controls.

18. Contact

Innovedge Labs Inc. Questions about these Terms can be sent to info@innovedgelabs.com.